Privacy Policy

Last updated: November 2025

At MetaphysicalSupply.com, we respect your privacy and value your trust. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with our brand online.

1. Who We Are

Metaphysical Supply is an online store offering crystals, incense, jewelry, books, and other spiritual wellness products. Our mission is to provide tools that support your journey toward balance, mindfulness, and healing.
If you have questions about this policy, please contact us at:
📧 support@metaphysicalsupply.com

2. Information We Collect

We collect information in several ways to ensure a smooth shopping experience:

  • Account Information: Your name, email address, and password when you create an account.

  • Order Details: Billing and shipping addresses, phone number, and payment method (processed securely through third-party gateways).

  • Device & Analytics Data: IP address, browser type, and device information collected via cookies to help us improve performance.

  • Email Preferences: If you subscribe to our newsletter, we collect your email and engagement data (opens, clicks, etc.) to personalize messages.

  • Customer Support: Messages you send through contact forms, chat, or email.

We never sell or rent your personal data.

3. How We Use Your Information

We use your information to:

  • Process and ship your orders.

  • Provide account access and order history.

  • Respond to customer service requests.

  • Send order confirmations, product updates, and newsletters (if subscribed).

  • Improve our website, products, and user experience.

  • Comply with legal and tax obligations.

If you receive marketing emails, you can unsubscribe anytime using the link in the message.

4. Cookies and Tracking Technologies

Like most websites, we use cookies and similar technologies to enhance your experience.

Types of cookies we use:

  • Essential Cookies: Required for cart, checkout, and secure login.

  • Performance Cookies: Used by Google Analytics and Rank Math to understand visitor behavior and improve site performance.

  • Marketing Cookies: Used for personalized offers or retargeting (via Meta, Pinterest, or Google Ads).

You can manage or delete cookies through your browser settings at any time.

5. Payment Processing and Security

All payments are securely processed through trusted third-party providers such as Stripe, PayPal, or WooCommerce Payments.
We do not store your full credit card information.
Our website uses SSL encryption (look for “https://”) to keep your data safe during transmission.

6. Data Sharing and Disclosure

We only share data with service providers who help us operate our store, including:

  • Website hosting and maintenance platforms.

  • Email marketing and automation tools.

  • Analytics services (Google Analytics, Facebook Pixel).

  • Fulfillment partners and shipping carriers.

Each partner processes your data in accordance with their privacy and security policies.

We may also share data if required by law or to prevent fraud.

7. Data Retention

We retain your data only as long as necessary to provide our services and comply with legal obligations:

  • Account data: until your account is deleted.

  • Order data: kept for at least 5 years for tax and recordkeeping purposes.

  • Marketing emails: until you unsubscribe or request deletion.

8. Your Privacy Rights

Depending on your location, you may have rights under data protection laws such as the GDPR (EU/UK) or CPRA (California):

  • Access the data we hold about you.

  • Request correction or deletion of your data.

  • Opt out of marketing emails and targeted advertising.

  • Withdraw consent for cookies or tracking.

To make a request, email us at support@metaphysicalsupply.com.

9. Children’s Privacy

Metaphysical Supply does not knowingly collect personal information from individuals under 16 years old.
If you believe your child has provided us data, please contact us for prompt removal.

10. International Visitors

If you are visiting from outside the United States, please note that your data may be transferred to servers located in the U.S., where privacy laws may differ from your jurisdiction.

11. Links to Other Websites

Our site may contain links to external resources or partners.
We are not responsible for the privacy practices or content of those websites, so please review their privacy policies when you visit.

12. Policy Updates

We may update this policy occasionally to reflect changes in our practices or legal requirements.
The updated version will always include a “Last Updated” date at the top of the page.

13. Contact Us

For questions, data requests, or concerns about your personal information, contact:
📧 support@metaphysicalsupply.com
📍 Metaphysical Supply, USA

Frequently Asked Questions

Q1: Why do you collect analytics data?
To understand how visitors use our site and improve your browsing experience.

Q2: Can I delete my account?
Yes — contact us or use the “Delete Account” option in your account settings.

Q3: Are my payments secure?
Yes, all payments are encrypted and handled by certified processors.

Q4: Do you share my data with third parties?
Only with essential service providers needed to fulfill orders and maintain our site.

Q5: How often is this policy reviewed?
At least once a year, or sooner if regulations or operations change.